Security – how safe are the gates, fences and kennel doors – some dogs are very adept at opening doors/gates and climbing fences.
Cleanliness – the whole establishment should smell fresh and give an overall impression of genuine care and attention
Hygiene – Adequate facilities must be available for hand washing, washing/sterilising of feed bowls, utensils etc.
Comfort – each dog should have a comfortable draught free bedding area and freedom from stress caused by other dogs. Heating should be available if required.
Water – each dog must have access at all times to fresh water.
Food – Dogs should be fed a quality food or in accordance with their owner’s specific instructions.
Exercise –Walking is a great bond builder between boarding dogs and their carers. There should also be safe exercise areas available for boarding dogs to enjoy some relaxing free time.
Routine – A set routine of feeding, exercising and cleaning is important. Boarding dogs quickly learn to predict what happens and when and this in turn reduces stress.
Staff – it is important that responsibility for the welfare of all boarding dogs is undertaken only by experienced people who have a genuine interest in the welfare of the dogs in their care. Staff should be welcoming to all visitors. Telephone calls should be answered promptly and in a friendly and informative manner.
Transparency – Visitors should be welcomed and kennel owners should be proud to show people around the establishment. The overall impression coming away should be thatof a genuinely caring and attentive attitude on the part of all concerned with the care of the boarding animals.