As a member of IBKCA, I undertake:
- To provide thorough care for the animals entrusted to me, always being attentive to their security, safety, and well-being, and to place their welfare above all other business considerations.
- To deal honestly and fairly with the public, and to avoid misrepresentation of my services.
- To place service to my customers and to the pet care services industry above personal gain.
- To respect the confidence of every customer served.
- To encourage responsible pet ownership.
- To take every opportunity to learn more about my profession and to improve my services.
- To support the IBKCA, its policies and programmes, and to participate as fully as possible in its activities.
- To be respectful of, and to cooperate with the other professions and trades which operate within the pet industry.
- To avoid unfair competitive practices, any slander or defamation of my competitors, and actions or business practices which would result in dishonour upon or distrust of my competitors or of the pet care services industry in general.
- To obey all applicable national and local laws governing animal care and business practices.
- To operate my business in such a manner as to reflect honour upon the pet care services industry within my local community and the country.